• How to identify pipelines  


    • Pipelines are usually buried underground.
    • Markers are used to show the general, not the exact, location of a pipeline.
    • Pipelines may not follow a straight course between markers.
    • Markers do not show how deep the pipeline is buried or how many lines are in the area.
    • The pipeline right of way is the land over the pipeline, usually 25 feet from each side of each pipeline.
    • Do not plant trees or tall shrubs and do not build permanent structures on the right of way, so that pipeline right of way can be properly maintained.
    • Do not dig on the right of way, unless you have notified the One-Call Center.
    • Never rely only on the presence or absence of pipeline markers. Someone may have moved or removed the marker.
    • Emergency contact information is listed on each pipeline marker.
    • Do not disturb the markers. Willful removal or damage of the markers is a federal offense and subject to a fine or imprisonment.  


    How to recognize a pipeline leak  


    Natural gas is a colorless, odorless fuel that is lighter than air. Because natural gas has no odor, local utilities add a harmless odorant to help people smell gas, should a leak occur. Odorant is added only at certain places along the pipeline, however, so you may not be able to detect a leak by smell.


    Here are other ways you can detect a leak:

    • Hissing or roaring sound caused by escaping gas.
    • Dead or discolored vegetation in an otherwise green setting along a pipeline route.
    • Blowing dirt, grass, or leaves near a pipeline.
    • Flames coming from the ground or from valves along a pipeline.
    • Steady bubbling in a wet, flooded area or marshland, river, creek, or bayou.


    What to do if you suspect a pipeline leak  


    • Avoid open flames.
    • Do not start or restart motor vehicles or electrical equipment near the suspected leak.
    • Do not light a match or other sources of ignition.
    • Leave the vicinity immediately by foot.
    • Turn off and abandon nearby vehicles and equipment.
    • Warn others to stay away from the area.
    • Do not try to put out a natural gas fire. Call Boardwalk and your public safety officials.
    • Do not operate any pipeline valves. You may route more gas to the leak.


    How to report a pipeline leak  


    • From a safe location, call Boardwalk at 1-800-850-0051 (gas) or 1-866-574-4483 (liquids) and report the leak. Give your name, the location and a description of the leak.
    • You also may call 911 or your local public safety officials and describe the location and the situation.
    • Call local law enforcement officials to isolate the area.